Another one of my bad consumer experience stories. I have just tried for about 1 hour to get through to Sears home delivery, Hillsdale Mall store, for a friend of mine. It is impossible to reach a live person. There are no humans to answer the line, and neither is there voice mail to leave a message. When I asked to speak with a manager at the store, I was transfered to someone in the shoe department. They told me there are no managers around. So basically the store is being run out of the shoe department. Finally, I tried to contact them via their website and leave a complaint. Well, they will not have any of that. Eventhough I filled in all the info, I got, “In order for your request to be processed, please enter your name, a telephone number, an email address, as well as your comment or concern.” Of course, there no customer service email address. Sears cannot be long for this world….

This entry was posted on Monday, September 25th, 2006 at 3:38 pm and is filed under Personal. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.